Explainable AI and Human-Centered Design

The field of Explainable Artificial Intelligence (XAI) is moving towards a more human-centered approach, focusing on designing accessible, transparent, and trustworthy AI experiences. Researchers are working on developing frameworks and methods that bridge the gap between technical explainability and user-centered design, enabling designers to create AI interactions that foster better understanding, trust, and responsible AI adoption. Notable papers in this area include:

  • A study on the role of explanation styles and perceived accuracy on decision making in Predictive Process Monitoring, which found that perceived accuracy and explanation style have a significant effect on decision-making.
  • The introduction of CopilotLens, a novel interactive framework that provides transparent and explainable AI coding agents, offering a concrete framework for building future agentic code assistants that prioritize clarity of reasoning over speed of suggestion.

Sources

Development of a persuasive User Experience Research (UXR) Point of View for Explainable Artificial Intelligence (XAI)

The Role of Explanation Styles and Perceived Accuracy on Decision Making in Predictive Process Monitoring

Identifying Explanation Needs: Towards a Catalog of User-based Indicators

Preserving Sense of Agency: User Preferences for Robot Autonomy and User Control across Household Tasks

Explainable Artificial Intelligence Credit Risk Assessment using Machine Learning

Beyond Autocomplete: Designing CopilotLens Towards Transparent and Explainable AI Coding Agents

Explainable AI for Radar Resource Management: Modified LIME in Deep Reinforcement Learning

Follow the user meaningfully and product growth will follow: A mixed methods case study tying UX Point of View & Growth leading to measurable impact

IXAII: An Interactive Explainable Artificial Intelligence Interface for Decision Support Systems

"Who Should I Believe?": User Interpretation and Decision-Making When a Family Healthcare Robot Contradicts Human Memory

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